Frequently Asked Questions

Everything you need to know about bringing Kenza home.

What is the standard shipping timeframe for furniture?

Most of our handcrafted home pieces are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Kenza ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

Sustainability is at the heart of Kenza. We prioritize FSC-certified wood, organic textiles, and recycled packaging to ensure our products are as kind to the planet as they are to your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.