Returns & Exchanges

At Kenza, we want you to love your home as much as we do, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your purchase isn't the perfect fit for your space, our streamlined return process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Affix the Shipping Label

  Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.